The Impact Of Extended Trading Hours Commerce Essay

The Impact Of Extended Trading Hours Commerce shew mob of pop off is a Kiwi owned and ope gaitd backup, this is unique industry because their bulge outlets and a true crease partnership between local owner operators and family line of Travel Holdings having 75 plus sell outlets nationwide.Their 75% of retail outlets argon set(p) in Shopping Mall and rest of 25% argon in local p argonntage beas. Chris Paulsen, founder and managing director of tolerate of Travel had a dream that travel could be delivered to the consumer in a different way.The company gets hint from their consumers to prevail the seduceing hours of their retail outlets situated in local business area the present realiseing hours is 9am to 5 pm weekdays and 9am to 1pm on Saturday. These hours may be glide byed to benefit to a greater extent(prenominal) customers but before making this changes the company has to entertain thoroughly that how this allow drop dead and the advantages and disadvantage s besides extending the business hours, for management and employees of house of travel.He started assembling brief enunciate from the Owner operator that How the reach of broad hours allow for mint you economically, financially, and environmentally (Paulsen, 2011) and we get this opportunity to do look on this topic.It is with pleasure that we submit our report on lengthened on the product line(p) hours, the implications for unrestricted policy re ca-ca, and our recommendations for your consideration.The report gives an overview of the actual and potential orders of all-embracing exploiting hours on individuals, families and communities based on the findings of empirical studies and the views of key s contactholders, employees and their families and peak bodies. It outlines the study approaches that apply been adopted in former(a) jurisdictions, which indicate the complexities associated with determining the almost effective means of addressing extended hours.Any me asure aimed at minimizing the bear upon of extended hours has implications for the differing needs and aspirations of employees, employers and the union. Neverthe little, the majority of the convocation felt that there was a solution although it may non be one which is perfect or which satisfies everyone.Where individual members of the Group held views dissenting from the majority on particularized shoess, these opinions and the reasons for them suck been included.We would comparable to take this opportunity to thank the management of mansion of Travel for look for and executive support.Introduction1. The acidulateing(a) hours trend has been elaten since yen as 9 am to 5 p.m.in most of the areas of business in several(prenominal) industrialized countries we called as traditional and stations, there are limited changes for the retail business such(prenominal) as groceries, and supermarkets.2. The interest in extending sour hours for House of Travel in Auckland is th at there customers may get much and more benefit from the extended barter hours.3. There are examples for the overseas jurisdictions subscribe regulated extended hours of escapeing in order to minimize its mischievous health and social effects on workers.4. The project was assigned to our diligent Group to do the through question and submit the report that the impact of Extended hours how its work and what are the advantages and disadvantages.5. We the student of Management Class in a Group ( Active Group )took the challenge and started the research with the help oneself of our studies and research we ordain submit the report before 18th whitethorn 2011.6. This was a challenge for us and we demand to think that from where we start, so we obdurate in our Group meeting to distribute the work among the members of the company. The terms of write was described for each member of the group as under.ProceduresThe Group is to have for and consider comment from the management and stave of House of Travel and moderate recommendations for extending trading hours for their outlets external the shop malls and to submit the feedback and recommendation that how its work and how its effect on the employee and management of company.It was a big challenge for the group to get hold of in this and we started operative jointly on this project and started collecting entropy relating to this project.1. The first and the most thing was to check that how employees unbidden be abnormal as a result of extending hours relating to health and safe issue , such as fatigue.2. To check the particular models and general structures and to digest proper pleader to the management of House of Travel on functional hours and to provide induction for serious health and preventative issues.3. To check the Retail Trading Laws for extending trading hours from the Department of Labor juvenile Zealand, and to do proper research for the improvement of the company as s goo d as their employees.4. To verify that how the employees and their families will be effected by this extended trading hours and how it will impact on the health of individual employees and their families.The researchObjectivesThe objectives of the project were identified asTo take views of full(a) employee one to one basis and to k at one time their automaticness of working ache hours.The check the level of cost involved in extending trading hours and how it will benefit the company as well as employees.To check that how this new-fangled implementation will work and affect the health and sentry duty of employee.enquiry methodsThe research used both quantitative and qualitative methods.The quantitative researchThe quantitative research comprised two employer visionsFirst we had interview the employers to identify the experience and prevalence of extended working hours in retail outlets.The survey from one-third employers from different sectors and different business was condu cted as under1. Management of House of Travel, Auckland2. Management of Travel2000, Auckland3. Management of M.K. Tours and Travels, AucklandFramework was set for questionnaire for the above employer and the following training was taken from them.1. What benefit you think for extending Trading Hours?2. How it will work e.g. roaster etc?3. allow this affect the employee health and caoutchouc and security of system of rules?The response we reliable from the above employers shows that on 50/50 basis both(prenominal) of the employers and willing the ready to implement the extending trading hours rest of were was non supportive on several grounds.The qualitative researchThe qualitative research was conducted brass section to face with employees of House of Travel with giving the feedback form.Those employees willing to give the feedback from some of them were non interested but those who were interested in survey has given the feedback and which is envelop as Appendix 1.The res earch was done and several websites and reports were referred to for preparing this report as under the employers in the quantitative phasetrade associationsRetail pipeline RegulationUnions, including the Council of Trade Unions ladder and Income work brokers.The respondentsThe feedback from employers and employees were submitted here in the qualitative research.The focus on the effect for extending hours and its amendments were discusses with the management of House of Travel verbally and explain them the procedure that if this implementation takes place there should be some specific models and rules to be referred and in light of the facts we have to give our mesmerism that the extended hours and effective or non.Data analysisQuantitativeThe initial and follow-up survey were analyzed by our group and discussed through to sort reasons that to what extend the extended hours are practicable.QualitativeThe notes and transcripts from the interviews were taken on and QA forms for r esearch questions. Extensive notes were made at interviews The recorded data was analyzed with address to the participants circumstances findings for any one person or group were compared against those of the entire data set.FindingsStructure of reportThe structure of the report was submitted on the specific pattern and the collected material was thoroughly studied and present hence to check that the if the extended hours and implemented it will benefit both employer and employee and to check the entire aspect of extending hours.Limitations of the researchKeeping in school principal the occurrent law and health and safety issues we submitted the details in our report as well as the cost incurred by the employer and as well as comparing the strand ratio.While submitting the report well overly keep in mind the current law and the dominion of the sensitive Zealand government as well as market trend and the area where the disposal willing to extend the trading hours.1. To pres ent the findings of the Group appraisal relating to extending trading hours and how it will affect the employer and their employees.2. To collect the statistical information on working hours from Auckland region and in addition from the various sources to analyzed working time arrangement and its effects.3. To consult the spontaneous interviews and written feedback from the employers and the employers for the House of Travel.4. To meet the employees and Management of House of Travel to establish and discuss about the effects of extended working hours on health and safety issues.5. Oral and written submission was seed through intensifier fact to face discussion about employee experience of extended hours. The employees and employers were participated in the review process.6. The Group has not investigated the merit of each employees claims but in general and keep in mind of their relative importance, but the report has been made in both written and oral submissions or in the lit erature reviewed.SubmissionHereby submit that the oral and written interviews taken from the employer and employees of house of travel and other relevant sources we similarly referred various websites, including Australian Government Website relating to extending trading hours which are also referred below with references.As per our encyclopaedism we has taken keen part in looking specific models and nonetheless code of conduct for retail operation from Government as well as private organization.Our research shows that most of the employees not willing to work huge hours but been on the key position they do not neglect and they have to work because the management wishes that he should work unyielding hours.Working long hours will defiantly affect eh health for the employee who contribute be seen from various angles and from various points of view we think that working long hours or extending trading hours are not feasible for both the organization as well as for the employee. Even the organization has to involve in all sorts of legal steps towards employee safety, safety for their belongings and even capital handling. It is not advisable that a single person piece of ass work after hours in a hug component part or retail outlets outside the shopping mall.We have some examples cited below which shows that extended hours are feasible for big companies of consumer products but it is not advisable for a low-toned retail outlets they has to do more and more paperwork before planning to extend the trading hours.Our views and recommendation is submitted hereunder for House of Travel and we also crevice our suggestion for implementing extended hours.We have included the details taken from defferent websites and reports e.g. work for dole, government website, Australian fan tan website, police website etc indicating the health and safety issue fo the employee working long hours.ResultsMembers of the business community agree that for numerous companies, hou rs of operation are likely to continue to expand, as demands for convenience on the part of both individual and corporate customers do not advance likely to abate any time soon. But small business owners should make sure that they lay the appropriate groundwork for an expansion of operate hours before committing to it.But the business owner who takes the time to study these issues in advance will be much better equipped to extend them in an effective fashion than the owner who tackles each issue as it rears its head. (Executive, 2011)Competitive pressures-Analysts point out that simple economics have compete a large part in the surge in grow business hours for umpteen companies. The ceaseless search for efficiencies and the spicy cost of adding power are compelling many small companies to squeeze more out of existing facilities by adding second and third shifts, say Dale Buss in a Nations Business article entitled A Wake-Up Call for Companies (Executive, 2011)It seems that that extended hours are feasible at some stage but not always, our research shows that it is expensive, risky and not at all time pleasurable by the employers as well as employeesBut on other hand the Australian government has regulated and passes the extended hours in Parliament until 9.00 pm retailers able to open their businesses until 9pm on weekdays.However, the ALP went to the last election with a pledge to extend weeknight trading hours to 7pm.Mr Barnett made the announcement on the straw man steps of Parliament that, just as the Chamber of Commerce and persistence responded in the grounds nearby to what it called vested interest groups opposed to deregulation. (Sonti, 2009)A New Zealand Perspective Why do we need to act?Whilst work-life brace is a global issue, there are specific considerations for New Zealand. In 2005 the Business Council contributed to the Department of Labours Consultative project on work-life balance.While New Zealand has a high number of part-time w orkers, we also have a high number of pile working very long hours. New Zealanders have increased hours worked per capita by around 18% since 1970 the second fastest rate behind the US and in sharp contrast to Europe where hours have steadily decreased. We have seen the proportion of employed people who work a standard 40 hour week fall from 35% to 30% in the past 15 years with 22% people working more than 50 hours per week. On an average day, 40% of people are at work before 8am and one in four people work in the evenings. We continue to embrace a long hours culture.For many workers, cell phones, text messaging, e-mail and laptops have forced work into the plateful in new ways that lengthen working days and deepen work. Workers and partners in a survey by the New Zealand Council of Trade Unions said that many employers held an expectation that workers were usable well beyond their standard work hours. Some described being expected to have their mobiles on for long periods. Thi s is particularly true for some part-time employees who are not ineluctably in the office full-time during normal business hours.Excessive hours at work are equated with rising hear levels which affect health, fitness and in-person relationships. A recent article in the British Medical diary has reported that people who suffer from chronic stress caused by their job are more likely to develop heart disease and diabetes. twain of these are major health concerns in New Zealand.Over recent years, lower unemployment means employees are more able to make employer choices favoring organizations that advise flexible terms and conditions.However whilst large companies particularly in the divine service or consultancy sector have introduced initiatives to improve work-life balance, this may prove more difficult for production based organizations and SMEs.The core hands in New Zealand approximates 2 million people10. 96% of New Zealand attempts employ 19 or fewer people and in total a ccount for 29% of the total workforce and contribute 27% of the countrys economy. The New Zealand manufacturing sector employs 12% of the workforce and contributes 15% of the economy. It is equally important that we find a way to checker that these employees. (council, 2010)It seems that the Extended hours for House of travel is not feasible as give tongue to above it will affect the work life balance of employees and also it will cost more for the company the approximately cost represent is given below showing how it will impact on organization as well as employees.Normal working hours 9am to 5pm Monday to Friday and 9am to 1pm on Saturday these are the limited times which are feasible for employers and employees both to work in safe environment and also stress less working.The cost which we see for extending hours from 5pm to 9pm on Monday to Friday i.e. 4 hours casual 4 x 5 = 20 hours a week and on 1pm to 5pm on Saturday so total working hours come to 25 hours a week (Extra ho urs).If the outlet utilise stripped-down 1 counter stave and 1 back support staff + 1 Security bind to look after the staff during extended hours so 25 x 3 if suppose the reach photographic plate for each staff is $15 an hour so the organization has to pay NZ$1125 per week to the staff + the utility program bills which comes to 12% of the average ratio so as per study the organization is paying nearly NZ$ 2000 extra a week.If the company hires mobile four-in-hand then it will cost less only company has to pay the hourly charges to one mobile theater director instead of opening extended trading hours of shop.An as per our survey we receive just one or two customers after hours during the extended hours so it is not feasible to cover up the cost of extended hours and it is also risky to operate the outlets after hours where all the shops closed in the market.As per New Zealand Law for employees safety comes firstThousands of people attend work daily and never experience any s ituation where personal safety is threatened. Whilst a workplace under responsible management may provide a reasonable level of protection, situations affecting personal safety could lighten occur. Employers are required under Occupational Health and precaution legislation to have policies and procedures in place to provide a safe working environment for staff. This back end be achieved by undertaking a survey to assess security and potential risk situations. The information produced by a survey will identify measures necessary for ensuring staff safety and security, and form the basis of developing a work safety plan.This information, prepared by the Police Community Relations Section, in consultation with various community groups, contains a series of guidelines for both staff and management. While primarily presented with the safety of women in mind, these suggestions give the sack equally apply to any person in the workplace. (police, 2011)Working irregular hoursSome busine sses may store items of considerable pry or hold significant amounts of cash, which may be attractive to criminals delay for the first employee to arrive with safe keys or access codes. Businesses should have a policy on safe entry procedures for staff arriving at work.When employees are present outside of regular business hours, plan to have at least two staff working together if realizable.Make provision to escort staff to their vehicles when work has finished, or have arrangements in place to facilitate safe exit from the building and vicinity.If staff must work alone, measures to enhance safety can includeEnsuring the building can be adequately secured from the wrongKeeping doors locked to prevent casual entry, if appropriateDisplaying example signs that video surveillance cameras are operatingUsing security grilles for staff protection if the nature of the business permitsProviding staff with a remote operate on device that can be used to activate an audible shock and a lert a security company, if safety is threatened.If you will be refinement latePark as near to your building as possible in an area that will be well lit at nightConsider other transport options if the only parking open is at an isolated locationLet someone know you will be working lateCheck that you are secure inside the building and that no doors or windows have been left open or unlockedWhen leaving the building check the immediate area outside for any people loitering, before opening the doorUse the beaver lit route to your car and have someone walk with you if possible. (police, 2011) in all the above factors are countable and considering the above factors we came to the conclusion that it is not feasible to try for extending hours for the outlets outside the shopping mall in the local business areas.ConclusionWe suggest it would be reasonable to embrace the general prescript of reasonable hours but to require it to be operational at the enterprise and/or industry level. Th at is, to permit extended hours but within a framework that requires an individual organization to present a coherent melody as to why working extended hours in a specific context does not disadvantage the community or compromise safety in the workplace.It seems that after through research the conclusion is that the extended hours are not feasible, it will simply increase cost for the company and stress for the employee referring to health and safety issues of the employee and security reasons for the employee working extra hours, even the regulation does not allow the company to work extra hours outside shopping mall i.e. in open market place where all the shops and office are closed at about 5.00 in afternoon and to work extra hours will create hindrance for management and staff both.The group came to the conclusion that instead of extra hours there is few more suggestion that if the management finds suitable can adopt the same and as per our research it is same as working extra hours or extending trading hours.The suggestion is as underCompany can provide communication equipment like laptops, mobile phone to entertain customers calling after hours and deal with them or satisfied their needs or reply their queries relating to the business and that will achieve the need of customer as well as will not cost much more to the company.As seen from the market trend now days for e business the company itself is having Hot website which is much more advance and self-explanatory customer can use that website for their queries, or can call the mobile sales person after hours which is appointed by the company to fulfill the customer needs.The company can provide armorial bearing to the staff for working extra hours outside the office anywhere and can earn extra income or may be company can pay any additional or extra pay to the employee working after hours from their own place as per their own suitability.RecommendationThe Group takes proud to recommend the followin g factors for the company and request the management of House of Travel to look into it and if they think it is feasible then can be implementing.The group is available for any comments and explanation for their recommendation provided herein for the betterment of company.Normal working hours 9am to 5pm Monday to Friday and 9am to 1pm on Saturday these are the limited times which are feasible for employers and employees both to work in safe environment and also stress less working.The cost which we see for extending hours from 5pm to 9pm on Monday to Friday i.e. 4 hours daily 4 x 5 = 20 hours a week and on 1pm to 5pm on Saturday so total working hours come to 25 hours a week (Extra hours).If the outlet hire minimum 1 counter staff and 1 back support staff + 1 Security Guard to look after the staff during extended hours so 25 x 3 if suppose the pay scale for each staff is $15 an hour so the organization has to pay NZ$1125 per week to the staff + the utility bills which comes to 12% of the average ratio so as per study the organization is paying nearly NZ$ 2000 extra a week.If the company hires mobile manager then it will cost less only company has to pay the hourly charges to one mobile manager instead of opening extended trading hours of shop.Our Recommendation is that the company can choose the employee after consulting them that who is available to work after hours from home to attend the phone calls so the office phone can be diverted to their home phone or companys mobile phone and the customer calling after hours can be attended and entertained.The company will refer the policy which is in appendix 1 of this report and frame new policy accordingly for the employee who is working after hours, the condition of working may be discussed between the employer and employee by them self-keeping all ethical issue in mind and also the family balance life police which may not affect the employees personal life.The employee who is pop the question to work after ho urs can be get benefit as per the companys policy and it should be fair and equal for every employee who are willing to cooperate in this new policy.Even the company can hire a call center to work on company behalf after hours or can use the formula of telework as it seems that nowadays more and more companies throughout the world relying on telemarkers or call centers (England, 2010)Bibliographycouncil, N. Z. (2010). Work life balance report. Auckland New Zealand Business council.England, B. (2010, september 09). Telework New Zealand. Retrieved may 11, 2011, from www.telework.co.nz http//www.telework.co.nz/Benefits.htmExecutive, G. R. (2011). Business Hours encylopedia. Retrieved April 5, 2011, from Industries news from Inc.com www.industries new from inc.comPaulsen, C. (2011, January 17). How the impact of extended hours. Auckland, Auckland, New Zealand.police, N. Z. (2011). Safety in work place. Retrieved April 16, 2011, from www. satefy in work place/New Zealand police.co.nz ht tp//www.police.govt.nz/safety/workplace.htmlirregularhoursSonti, C. (2009, June 16). Goverment to introduce Trading Hours legislation. Retrieved April 5, 2011, from wa.today.com www.watoday.com.au